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661.547.8913 direct
800.400.4620 toll free
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Charlie & Krystal Solomon, Sellers
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CUSTOMER SERVICE FEEDBACK:
-Rate Overall Performance (Scale 1-10: 10 highest). "10. We appreciated your knowledge of legal matters, your organization, your lightning fast responses to our many questions, your general help in decision making, your humor, and your reminders that God is Sovereign."
-Based on this transaction, would you use her again? "Yes"
-Based on this transaction, would you refer her to others? "Yes. and we're not just saying this, we really think you're good at what you do!"
-What service did she provide that you found MOST valuable? "You have a good handle on all the forms, timelines, and legal matters involved in a real estate transaction and good ability to communicate that knowledge...it also helped that you are so connected and could fax/email and receive forms so quickly."
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Charles Hu, Buyer
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LETTER TO BRANCH MANAGER:
Sam Neylan makes you feel like she's at your corner during the whole transaction. Sam was extremely informative. She answered all my questions and more. As a first time home buyer, you don't always know what to ask. Sam kept me informed of everything. She was extremely diligent to get everything done on time. There was no procrastination. And she guided me through the maze of paperwork, all the while, explaining what everything is. Most importantly, she kept in great communication with me, even when she was out of town. All my calls and emails were answered promplty. I've already recommended her to a few people who are also in the market to buy.
CUSTOMER SERVICE FEEDBACK:
-Rate Overall Performance (Scale 1-10: 10 highest). "10. She took the time to explain everything and she was diligent in making sure everything got done when it needed to."
-Based on this transaction, would you use her again? "Definitely"
-Based on this transaction, would you refer her to others? "Yes, already have!"
-What service did she provide that you found MOST valuable? "information and reassaurance and reminding me to trust in the LORD."
-Overall Communication: 1-10? "10 in all: email, phone, paperwork"
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Jim Cosley, Buyer
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LETTER TO BRANCH MANAGER:
I just wanted to let you know how good it was to work with Sam in the purchase of my first home. She made me totally comfortable with the process and took care of the details to make the transaction happen smoothly. I was very glad to have her looking out for me.
I was also very impressed by the high level of ethics that Sam demonstrated throughout the transaction. It was so nice to know that my realtor was some one I could trust.
-Happy Buyer
CUSTOMER SERVICE FEEDBACK:
-Rate Overall Performance (Scale 1-10: 10 highest). "10"
-Based on this transaction, would you use her again? "Yes. Sam was a pleasure to work with."
-Based on this transaction, would you refer her to others? "Yes. I know Sam is very ethical and honest."
-What service did she provide that you found MOST valuable? " Sam was very helpful in hammering out the details of the contract."
-Overall Communication: 1-10? "10"
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Mike and Debbie Avilla, Buyer
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CUSTOMER FEEDBACK SURVEY:
-Rate Overall Performance (Scale 1-10: 10 highest). "10-Sam had great knowledge of the area and was very in-tune to our needs and fun to work with."
-Based on this transaction, would you use her again? "Yes, because she is very professional and competent."
-Based on this transaction, would you refer her to others? "Yes, because she's very professional and easy to work with."
-What service did she provide that you found MOST valuable? "Her personality, knowledge of the area, a good listener and professional."
-Overall Communication: 1-10? "10 in all: email, phone, paper"
-What didn't Sam do that would have helped you? "Nothing"
-Is there anything else? "Sam was great and a very easy transaction. She was very good at negotiating all the truth about issues on both sides."
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George Posthumus, Buyer
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LETTER TO BRANCH MANAGER:
I can't say enough about the quality of work Sam performed for my family.To have an agent as conscientious, courteous and kind makes her tops in my eyes. I highly commend Sam to you. She's a keeper!
CUSTOMER FEEDBACK SURVEY:
-Rate overall performance (Scale of 1-10: 10 highest).
"10 because she was conscientious to communicate with me. She kept me well informed. All I can say is that she was terrific. She suffered long with our escrow woes, but handled them professionally and kindly."
-Based on this transaction, would you use her again? "ABSOLUTELY!"
-Based on this transaction, would you refer her to others? "I already have referred her."
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Randy & Vern Miller, Seller
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LETTER TO BRANCH MANAGER:
Sam is the best agent I have ever had the pleasure of working with. She was very helpful in instructing me on how to prepare my home to sell quickly. In fact, my home sold quicker than another home in the complex. She was there every step of the way & kept things moving in as quick a manner that she possibly could...Sam managed to keep me informed while I was on my cruise-don't you just love the internet & email? I have found a new friend in Sam that I hope to keep for a long time. It was the most fun I have ever had in buying and selling a home!
CUSTOMER FEEDBACK SURVEY:
On a scale of 1-10, how would you rate Sam's overall performance as your agent? 20, she's very attentive to my needs & kept me informed all the time, even on my honeymoon cruise!
Based on this transaction, would you refer Sam to someone?
Yes, definetly and already have!
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Adam & Jen Avilla, Buyer
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LETTER TO BRANCH MANAGER:
We recently purchased our first home within Stevenson Ranch and thanks to Sam Neylan it was a wonderful experience. We came to Sam in December after we found out that we needed to purchase a home within eight weeks due to my husband's trust. To make things more complicated my father-in-law had rights to the trust and lived in Northern California. Sam took the time to show me over 22 homes within three days. She taught me about the basics of real estate and the current trends within the Santa Clarita Valley. Throughout the entire process I felt educated, comfortable, and within excellent, professional hands. Not only did she show me many homes, she later showed my husband our top selections and later gave the parents the entire tour also. She communicated with us on a timely basis and made sure that all parties were included. When we finally found the home, it ended up being a sensitive situation with the other party. Sam treated the other clients with respect and professionalism as well as guarding our interest and securing our offer within a bidding war. We will definitely use Sam's services in the future and couldn't be happier with our home. Such dedication, trust, and professionalism are rare finds and we greatly appreciate her services.
CUSTOMER FEEDBACK SURVEY:
-On a scale of 1-10, how would you rate Sam's overall performance?
10-very flexible, helpful, she educated us on the entire buying process, and met each of our unique needs with patience and care.
-Will you refer her and why?
Yes, she gets to know her clients and will pursue meeting their exact needs.
-What services were the MOST valuable to you that Sam provided?
Home tours with printouts of home stats, incredible knowledge of the ever changing market and emailing updates daily. All of her services are well thought out and very beneficial for the buyer.
-Anything else?
Her communication between all parties made the purchase of our home such a wonderful experience! We thank her for being so flexible.
Thank you again and again!
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Glen & Beverly Godfrey, Seller & Buyer
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LETTER TO BRANCH MANAGER:
"She has done a tremendous job for us. We sold our condo for the highest price in the complex, due to her reliable advice, her day to day patience with everyone involved and her determintaion to put our interests first...Sam made sure all the 'players' were informed every step of the way...It has been a pleasure to work with a true professional like Sam".
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Dr. Ernie & Rose Baker, Buyer
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LETTER TO BRANCH MANAGER:
"Sam did a wondeful job sacrificing her time and energy to help us find a home. She was also a great cheerleader keeping us going during a very difficult transition. Also, her comunication level with us was outstanding. It seemed like whenever we e-mailed or called she responded with lightening speed."
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Grace Posthumus, Buyer
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LETTER TO BRANCH MANAGER:
My family and I were very satisfied with Sam. She always returned my calls and kept me in touch with what was going on and that is very important to me and my family. In fact, my family wants to adopt her!
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Randy Nahabedian & Vern Miller, Buyer
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CUSTOMER FEEDBACK SURVEY:
Sam was always available, learned our likes & dislikes, knew exactly what we were looking for, & kept us informed all the time. We also loved Sam's personality-always a smile and a laugh-we feel like we made a friend. We're sort of sad that we found a home because it means we won't see Sam as much.
On a scale from 1-10 (10 highest), we rate Sam's overall performance as
10+ 100! We rate her overall communication as a 10+ ...through phone, email, and paper documentation...all 10+!
Based on this transaction, we would recommend Sam & already have!
She is the BEST!!!
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Lyndell and Darla Brown, Seller
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LETTER TO BRANCH MANAGER:
I found Sam Neylan to be energetic, personable, diligent, positive and to possess a good sense of humor. She is professional and her advice is solid.
CUSTOMER FEEDBACK SURVEY:
Rate overall performance: 10-integrity, diligence, openness, professional bearing
What service did you find the most helpful?
EXPOSURE-getting the word out on the house (MLS, Virtual Tour, etc)
GOOD ADVICE-on price and on forecasting the market
Based on this transaction, we would use Sam's services again because we like her and we know we would not be disappointed.
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Hector Rodarte, Buyer
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CUSTOMER FEEDBACK SURVEY:
Based on my transaction, I would use Sam again and I would refer her to someone looking for an agent. The service I found most valuable was her website. On a scale from 1-10 (10 highest), I would give Sam a 10!
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Jennene & Eric Margrave, Buyer
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LETTER TO BRANCH MANAGER:
"Sam is all about professionalism and customer service with her clients as well as with all other parties involved in a transaction. She willingly took us to many places, even to Eric's suggestions, so that we could decide and also she was amiable with the seller and all other parties.
She kept us very well informed about everything and answered all our questions. Great communication; email was great and we were in touch almost daily!
She is an agent who goes above and beyond expectations. We will use her services in the future and will refer others to her (and already have!)."
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