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  Name: Joe Rosenast, Buyer LETTER TO BRANCH MANAGER “I'd just like to send you a short thank you for my experience with Sam Neylan on my recent purchase in SCV. I have had the pleasure of knowing Sam in a professional and personal capacity for several years, so when it came to choosing a realtor, there was no question of who it would be. Having known her for the time that I have, I have come to know Sam as a highly responsible, ethical and honest person and had complete faith and trust in her going into the process. She never once let me down. It was a seamless and trouble free purchase which I know was largely due to Sam's expertise and knowledge. I would recommend Sam to anyone. Once again, thank you for the experience. “ CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10. Never a moment of waiting. Utter and complete professionalism. Fantastic communication. Obvious care and concern for my well-being rather than hers. Constantly on call. Knowing Sam, I had complete faith in her knowledge and honesty.“ -Based on this transaction, would you use her again? "Yes. See above" -Based on this transaction, would you refer her to others? "Absolutely” -What service did she provide that you found MOST valuable? "A strong general knowledge of the process. Ability to provide answers to nearly all of my questions and follow up to the few that she didn’t have answers to at the time." -Overall Communication: 1-10? "10 in all: email, phone, paper. She even texts well"

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  Name: Logan and Lynn Greenfield, Buyers LETTER TO BRANCH MANAGER Before we even started the process of purchasing our first home, Sam proved to us her slogan…'When You’re Ready'. We didn’t feel pressured to buy a home but rather supported when we as buyers were ready to make a jump into such an important decision. This is an essential quality as many first time home buyers can be unsure. During the entire process Sam was committed. She kept us informed and communicated effectively via email and through the phone. Her keen attention to detail and organization proved to be vital to us as first time home buyers who were unaware of many real estate terms and processes. Sam has the knowledge and wisdom in dealing with a variety of situations and was able to take us through the purchasing process as smoothly as possible. She was available and answered all of our questions thoroughly. Sam exceeded our expectations, and we will eagerly recommend her services to others in the future. CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). " 10. Thank you for your dedication and patience in helping us find our home!" -Based on this transaction, would you use her again? "Yes. You have an excellent balance of not pressuring home buyers into buying a house. Yet, when we were ready, you moved us quickly through the process of buying a home." -Based on this transaction, would you refer her to others? "Yes. Anyone who decides to use your services will be assured of quality work, commitment, and your impeccable knowledge of the real estate business and contract information." -What service did she provide that you found MOST valuable? "Your commitment. Even though we knew you had other clients, we felt like we were your only ones! You made us feel comfortable through the process and this manifested itself through your prompt responses and constant updates via email and on the phone." -Is there anything else that you would like to say about your home buying/selling experience that had a positive or negative impact on you? "We were very satisfied with our experience in buying our first home. You exceeded our expectations as a real estate agent. You were committed to making sure each step was completed in a timely manner. We felt constantly updated and confident that we were receiving the best services possible."

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  Name: Steve & Karen Borders, Buyers LETTER TO BRANCH MANAGER Sam Neylan was a great agent for us. We may have been her longest customers. We looked for a home with Sam over 3 years. During that time she was always professional, kind and helpful. When we found the right home, everything came together very quickly. Sam was great in communicating with us all through the process. We have nothing but praise for Sam Neylan and the service she gave us. We heartily recommend her to anyone needing a real estate agent. CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10 because you were faithful through 3 years of searching and were always there for us. -Based on this transaction, would you use her again? "If I needed a real estate agent, I would definitely use you. But I am hoping to stay in this house." -Based on this transaction, would you refer her to others? "Yes. Definitely" -What service did she provide that you found MOST valuable? "Your knowledge of the real estate market, how to decide on the amount to offer, your letter accompanying the offer and also your encouragement and patience throughout the whole process."

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  Name: Charlie & Krystal Solomon, Seller LETTER TO BRANCH MANAGER We are writing to let you know how happy we are with Sam’s performance as our realtor in the sale of our home. We contacted Sam earlier this year hoping that she would be able to help us through the process of performing a short sale on our home. It has been an emotional journey for us that ended very happily for us. When we contacted Sam we were not sure if she was the right realtor for our case. We were hopeful that she would try because we really value her work ethic and knowledge of the processes involved… but we knew a short sale would complicate things. Sam agreed to help us and I have to say we are very pleased with her performance. It was definitely a frustrating process at times to deal with Bank of America and our buyer and to coordinate all the details. Sam excelled. She managed to contact the right people at BofA and move the process along quickly. We even found out later that the response times we got from our bank, though they seemed slow at the time, were actually much faster that the average case. I’m sure this was because of Sam’s communication skills and persistence. There are so many things that we enjoy about Sam as a person – she is funny and dedicated to being excellent in whatever she does. We are so glad we were able to use her as our realtor through this process. CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10. Sam, you are thorough and competent. We felt very confident that you were making sure everything was in order throughout the process of selling our home. You are a great communicator, you are creative with the options you present, and you are just plain fun to be around. -Based on this transaction, would you use her again? "Yes" -Based on this transaction, would you refer her to others? "Yes. If we are selling or buying again in the SCV we’d definitely call you Sam… because we’d probably really want to get it sold (or bought), and we know you would be able to do that! " -What service did she provide that you found MOST valuable? "The frequent email and phone communication was probably my favorite. But it is hard to pick – there are so many layers of good service when it comes to Sam."

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  Name: Jake & Vicki Chase, Buyers LETTER TO BRANCH MANAGER We were one hundred percent satisfied with Sam Neylan as our realtor. From our first meeting, it was clear that she was knowledgeable about current market conditions and would do all she could to find the right house for us. Our journey to homeownership was a long one with five written offers before one was accepted, but Sam was patient with us and was diligent in finding us a home. She always kept us informed as to the status of our offers and was easy to get a hold of by phone or e-mail. She was clearly very knowledgeable about our contracts and made sure we knew what we were signing before we signed. She went to bat more than a few times on our behalf and ultimately got us a fantastic deal on the perfect house for us. We would absolutely hire Sam again as our realtor and have already recommended her to a number of friends. CUSTOMER FEEDBACK SURVEY: -Rate Overall Performance (Scale 1-10: 10 highest). "11. Sam exceeded our expectations." -Based on this transaction, would you use her again? "Absolutely, we trust her completely to help us find what we’re looking for and get it." -Based on this transaction, would you refer her to others? "We already have." -What service did she provide that you found MOST valuable? "Everything having to do with our offers/contracts, Sam knew the ins and outs of what was legal and ethical." -Is there anything else? "It was clear from the start that Sam got to know us and what we wanted so she could figure out what exactly we were looking for and what property would be best for us."

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  Name: John & Kelly Melcon, Buyers CUSTOMER FEEDBACK SURVEY: -Rate Overall Performance (Scale 1-10: 10 highest). "9 Excellent Overall; even better than expected" -Based on this transaction, would you use her again? "Without hesitation!" -Based on this transaction, would you refer her to others? "Absolutley-we will tell how great it has been to have someone we can totally trust" -What service did she provide that you found MOST valuable? "Being totally trustworthy, especially throughout all the paperwork." -Overall Communication: 1-10? "10 in all: email, phone, paper" -Is there anything else? "We were very confident that you always had our best interests in mind. You definitley possess much higher integrity than most other agents out there. Before this whole process, we probably would have thought the best realtors were the ones with the most market skills and knowledge. You have those, of course, but now we realize that trust is actually the biggest factor in real life real estate. We also really enjoyed your overall perspective on real estate and life in general and your great sense of humor (here are some specific things we like about you: integrity, humor, direct approach, flexibility, honesty, reliability, wisdom and a Christian perspective)! All that to say, that it's been a joy to become your friend through this process. Thank you for sticking it out with us. We look forward to referring people to you :)"

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  Name: Drs. Mark & Lisa Tatlock, Sellers CUSTOMER FEEDBACK SURVEY: -Rate Overall Performance (Scale 1-10: 10 highest). "10" -Based on this transaction, would you use her again? "Absolutely yes! Your careful attention to detail and clear explanations of the paperwork made things easy and manageable." -Based on this transaction, would you refer her to others? "Yes! We already have recommended you to friends and will continue to do so. Your professional and thorough services will be a benefit to any buyer/seller." -What service did she provide that you found MOST valuable? "Staying on top of the paperwork/forms and we really appreciated the timeline so we knew what to expect. We also liked the instructions as to what we should do “next”." -Overall Communication: 1-10? "10 in all: email, phone, paper" -What didn't Sam do that would have helped you? "Can’t think of anything." -Is there anything else? "Sam, we appreciate you so much! Thank you for being willing to walk this journey of faith with us! The ride was well worth it! You made everything seem a little less “scary”. Your professional work ethic was a blessing to us both. We look forward to keeping in touch."

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  Name: Tanya ten Pas, Buyer CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10. Everything you did/said made me know I could trust you (ethics, as well as knowledge) and know all was being taken care of." -Based on this transaction, would you use her again? "Yes" -Based on this transaction, would you refer her to others? "Yes, I already have! Ethics, knowledge and good people skills across the board." -What service did she provide that you found MOST valuable? "Consistent updates and contact even when there wasn't anything new to report" -Did your buying experience have a positive or negative impact on you? "My experience with you had a very positive impact on me. It took all the apprehension out of me concerning buying a home. In addition to [being trustworthy], you had a "with it" but relaxed way about you that helped me remain unstressed.

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  Name: Charlie & Krystal Solomon, Sellers CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10. We appreciated your knowledge of legal matters, your organization, your lightning fast responses to our many questions, your general help in decision making, your humor, and your reminders that God is Sovereign." -Based on this transaction, would you use her again? "Yes" -Based on this transaction, would you refer her to others? "Yes. and we're not just saying this, we really think you're good at what you do!" -What service did she provide that you found MOST valuable? "You have a good handle on all the forms, timelines, and legal matters involved in a real estate transaction and good ability to communicate that knowledge...it also helped that you are so connected and could fax/email and receive forms so quickly."

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  Name: Charles Hu, Buyer LETTER TO BRANCH MANAGER: Sam Neylan makes you feel like she's at your corner during the whole transaction. Sam was extremely informative. She answered all my questions and more. As a first time home buyer, you don't always know what to ask. Sam kept me informed of everything. She was extremely diligent to get everything done on time. There was no procrastination. And she guided me through the maze of paperwork, all the while, explaining what everything is. Most importantly, she kept in great communication with me, even when she was out of town. All my calls and emails were answered promplty. I've already recommended her to a few people who are also in the market to buy. CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10. She took the time to explain everything and she was diligent in making sure everything got done when it needed to." -Based on this transaction, would you use her again? "Definitely" -Based on this transaction, would you refer her to others? "Yes, already have!" -What service did she provide that you found MOST valuable? "information and reassaurance and reminding me to trust in the LORD." -Overall Communication: 1-10? "10 in all: email, phone, paperwork"

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  Name: Jim Cosley, Buyer LETTER TO BRANCH MANAGER: I just wanted to let you know how good it was to work with Sam in the purchase of my first home. She made me totally comfortable with the process and took care of the details to make the transaction happen smoothly. I was very glad to have her looking out for me. I was also very impressed by the high level of ethics that Sam demonstrated throughout the transaction. It was so nice to know that my realtor was some one I could trust. -Happy Buyer CUSTOMER SERVICE FEEDBACK: -Rate Overall Performance (Scale 1-10: 10 highest). "10" -Based on this transaction, would you use her again? "Yes. Sam was a pleasure to work with." -Based on this transaction, would you refer her to others? "Yes. I know Sam is very ethical and honest." -What service did she provide that you found MOST valuable? " Sam was very helpful in hammering out the details of the contract." -Overall Communication: 1-10? "10"

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  Name: Mike and Debbie Avilla, Buyer CUSTOMER FEEDBACK SURVEY: -Rate Overall Performance (Scale 1-10: 10 highest). "10-Sam had great knowledge of the area and was very in-tune to our needs and fun to work with." -Based on this transaction, would you use her again? "Yes, because she is very professional and competent." -Based on this transaction, would you refer her to others? "Yes, because she's very professional and easy to work with." -What service did she provide that you found MOST valuable? "Her personality, knowledge of the area, a good listener and professional." -Overall Communication: 1-10? "10 in all: email, phone, paper" -What didn't Sam do that would have helped you? "Nothing" -Is there anything else? "Sam was great and a very easy transaction. She was very good at negotiating all the truth about issues on both sides."

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  Name: George Posthumus, Buyer LETTER TO BRANCH MANAGER: I can't say enough about the quality of work Sam performed for my family.To have an agent as conscientious, courteous and kind makes her tops in my eyes. I highly commend Sam to you. She's a keeper! CUSTOMER FEEDBACK SURVEY: -Rate overall performance (Scale of 1-10: 10 highest). "10 because she was conscientious to communicate with me. She kept me well informed. All I can say is that she was terrific. She suffered long with our escrow woes, but handled them professionally and kindly." -Based on this transaction, would you use her again? "ABSOLUTELY!" -Based on this transaction, would you refer her to others? "I already have referred her."

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  Name: Randy & Vern Miller, Seller LETTER TO BRANCH MANAGER: Sam is the best agent I have ever had the pleasure of working with. She was very helpful in instructing me on how to prepare my home to sell quickly. In fact, my home sold quicker than another home in the complex. She was there every step of the way & kept things moving in as quick a manner that she possibly could...Sam managed to keep me informed while I was on my cruise-don't you just love the internet & email? I have found a new friend in Sam that I hope to keep for a long time. It was the most fun I have ever had in buying and selling a home! CUSTOMER FEEDBACK SURVEY: On a scale of 1-10, how would you rate Sam's overall performance as your agent? 20, she's very attentive to my needs & kept me informed all the time, even on my honeymoon cruise! Based on this transaction, would you refer Sam to someone? Yes, definetly and already have!

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  Name: Adam & Jen Avilla, Buyer LETTER TO BRANCH MANAGER: We recently purchased our first home within Stevenson Ranch and thanks to Sam Neylan it was a wonderful experience. We came to Sam in December after we found out that we needed to purchase a home within eight weeks due to my husband's trust. To make things more complicated my father-in-law had rights to the trust and lived in Northern California. Sam took the time to show me over 22 homes within three days. She taught me about the basics of real estate and the current trends within the Santa Clarita Valley. Throughout the entire process I felt educated, comfortable, and within excellent, professional hands. Not only did she show me many homes, she later showed my husband our top selections and later gave the parents the entire tour also. She communicated with us on a timely basis and made sure that all parties were included. When we finally found the home, it ended up being a sensitive situation with the other party. Sam treated the other clients with respect and professionalism as well as guarding our interest and securing our offer within a bidding war. We will definitely use Sam's services in the future and couldn't be happier with our home. Such dedication, trust, and professionalism are rare finds and we greatly appreciate her services. CUSTOMER FEEDBACK SURVEY: -On a scale of 1-10, how would you rate Sam's overall performance? 10-very flexible, helpful, she educated us on the entire buying process, and met each of our unique needs with patience and care. -Will you refer her and why? Yes, she gets to know her clients and will pursue meeting their exact needs. -What services were the MOST valuable to you that Sam provided? Home tours with printouts of home stats, incredible knowledge of the ever changing market and emailing updates daily. All of her services are well thought out and very beneficial for the buyer. -Anything else? Her communication between all parties made the purchase of our home such a wonderful experience! We thank her for being so flexible. Thank you again and again!

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  Name: Glen & Beverly Godfrey, Seller & Buyer LETTER TO BRANCH MANAGER: "She has done a tremendous job for us. We sold our condo for the highest price in the complex, due to her reliable advice, her day to day patience with everyone involved and her determintaion to put our interests first...Sam made sure all the 'players' were informed every step of the way...It has been a pleasure to work with a true professional like Sam".

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  Name: Dr. Ernie & Rose Baker, Buyer LETTER TO BRANCH MANAGER: "Sam did a wondeful job sacrificing her time and energy to help us find a home. She was also a great cheerleader keeping us going during a very difficult transition. Also, her comunication level with us was outstanding. It seemed like whenever we e-mailed or called she responded with lightening speed."

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  Name: Grace Posthumus, Buyer LETTER TO BRANCH MANAGER: My family and I were very satisfied with Sam. She always returned my calls and kept me in touch with what was going on and that is very important to me and my family. In fact, my family wants to adopt her!

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  Name: Randy Nahabedian & Vern Miller, Buyer CUSTOMER FEEDBACK SURVEY: Sam was always available, learned our likes & dislikes, knew exactly what we were looking for, & kept us informed all the time. We also loved Sam's personality-always a smile and a laugh-we feel like we made a friend. We're sort of sad that we found a home because it means we won't see Sam as much. On a scale from 1-10 (10 highest), we rate Sam's overall performance as 10+ 100! We rate her overall communication as a 10+ ...through phone, email, and paper documentation...all 10+! Based on this transaction, we would recommend Sam & already have! She is the BEST!!!

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  Name: Lyndell and Darla Brown, Seller LETTER TO BRANCH MANAGER: I found Sam Neylan to be energetic, personable, diligent, positive and to possess a good sense of humor. She is professional and her advice is solid. CUSTOMER FEEDBACK SURVEY: Rate overall performance: 10-integrity, diligence, openness, professional bearing What service did you find the most helpful? EXPOSURE-getting the word out on the house (MLS, Virtual Tour, etc) GOOD ADVICE-on price and on forecasting the market Based on this transaction, we would use Sam's services again because we like her and we know we would not be disappointed.

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  Name: Hector Rodarte, Buyer CUSTOMER FEEDBACK SURVEY: Based on my transaction, I would use Sam again and I would refer her to someone looking for an agent. The service I found most valuable was her website. On a scale from 1-10 (10 highest), I would give Sam a 10!

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  Name: Jennene & Eric Margrave, Buyer LETTER TO BRANCH MANAGER: "Sam is all about professionalism and customer service with her clients as well as with all other parties involved in a transaction. She willingly took us to many places, even to Eric's suggestions, so that we could decide and also she was amiable with the seller and all other parties. She kept us very well informed about everything and answered all our questions. Great communication; email was great and we were in touch almost daily! She is an agent who goes above and beyond expectations. We will use her services in the future and will refer others to her (and already have!)."